No matter what the issue is, we want to hear about it. We welcome feedback, both positive and negative, because by making it easy for you, it helps us to improve our standards in a measurable way.

If you are unhappy with our service, let us know so that we can fix the problem quickly.

If you are happy with our service, tell us about it so that we know what is important to you and not only do more for you but also recognize our staff who consistently demonstrates excellent customer service.

We assure you that your feedback will be taken seriously because YOUR VOICE COUNTS!

1. In person, by explaining to any AFFINBANK/ AFFIN ISLAMIC staff at the branch

2. By telephone, to our Contact Centre at +603-8230 2222.

3. By email, to [email protected]

   For your information, your feedback via [email protected] is also read by our Senior Management team so that they are aware of any concerns raised by customers and allow us to improve our services to you.

4. By completing the Online Feedback Form

5. By mail, to

   Affin Bank Berhad

   Customer Care and Quality

   Level 9 Menara Affin 

   Lingkaran TRX, Tun Razak Exchange

   55188 Kuala Lumpur

6. Our Operating Hours are:

   8:45 am to 5:45 pm, Mondays to Thursdays

   8:45 am to 4:45 pm, Fridays

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We wish to advise that in accordance to the Section 134(2) Financial Services Act 2013 and Section 146(2) Islamic Financial Services Act 2013, we will not disclose our customer's information or documents to any third party or external organizations.

The only other instances where we will disclose the customer's information are:

1. where it is required by law, Court Order or is otherwise legally permitted;

2. where such disclosure is required under Order of Court, legislation or regulations to be divulged to any government agency, agencies or bodies established or approved by Bank Negara Malaysia;

3. where requested or consented by the Customer in writing subject to further verification to ascertain authenticity.

Kindly refer to our Privacy Notice for further information.

There could be instances where you may not be fully satisfied with our decision. We respect that. You may readdress your views with Bank Negara Malaysia (BNM) or the Ombudsman for Financial Services (OFS). The OFS provides resolution of financial disputes. For more information on the services provided, you may visit BNM's website at www.bnm.gov.my or OFS's website at www.ofs.org.my.