AFFIN Bank Berhad


We are here to answer any of your enquiries or respond to feedback in a timely manner.


Contact Center

Branch Operation Hours

Online Feedback Form

Your Voice Counts!

Contact Center

For customer enquiries on Bank's Products & Services, please reach us at +603-8230 2222. You may reach us all days from 8:00am to 12:00am (normal hours)

Credit/Debit Card (After Office Hours)

For Credit/Debit Card enquiries, please reach us at +603-2028 6300 after office hours

Bankcard

For Bankcard enquiries, please reach us at +603-2028 6262 after office hours

Branch Operation Hours

Peninsular Malaysia & East Malaysia (excluding Kelantan & Terengganu)

9:15 am to 4:30 pm (Monday to Thursday)

9:15 am to 4:15 pm (Friday)

Kelantan & Terengganu

9:15 am to 4:30 pm (Sunday to Wednesday)

9:15 am to 4:15 pm (Thursday)


For further information, please call the Bank’s Contact Centre at +603-8230 2222

Online Feedback Form

Non-disclosure of customer’s information or documents

We wish to advise that in accordance to the Section 134(2) Financial Services Act 2013 and Section 146(2) Islamic Financial Services Act 2013, we will not disclose our customer's information or documents to any third party or external organizations.

The only other instances where we will disclose the customer's information are:

  1. where it is required by law, Court Order or is otherwise legally permitted;

  2. where such disclosure is required under Order of Court, legislation or regulations to be divulged to any government agency, agencies or bodies established or approved by Bank Negara Malaysia;

  3. where requested or consented by the Customer in writing subject to further verification to ascertain authenticity.

Kindly refer to our Privacy Notice for further information.

An avenue to seek redress

There could be instances where you may not be fully satisfied with our decision. We respect that. You may readdress your views with Bank Negara Malaysia (BNM) or the Ombudsman for Financial Services (OFS). The OFS provides resolution of financial disputes. For more information on the services provided, you may visit BNM's website at www.bnm.gov.my or OFS's website at www.ofs.org.my.

Your Voice Counts!

Provide a suggestion, Lodge a complaint or Compliment with us

Queries? Complaints? Compliments?

No matter what the issue is, we want to hear about it. We welcome feedback, both positive and negative, because by making it easy for you, it helps us to improve our standards in a measurable way.

If you are unhappy with our service, let us know so that we can fix the problem quickly.

If you are happy with our service, tell us about it so that we know what is important to you and not only do more for you but also recognize our staff who consistently demonstrates excellent customer service.

We assure you that your feedback will be taken seriously because YOUR VOICE COUNTS!

Tell Us

  1. In person, by explaining to any AFFINBANK/ AFFIN ISLAMIC staff at the branch

  2. By telephone, to our Contact Centre at +603-8230 2222 or our Careline at 1 800 88 3883 (Complaints Unit, Customer Care & Quality)

  3. By email, to [email protected]

    For your information, your feedback via [email protected] is also read by our Senior Management team so that they are aware of any concerns raised by customers and allow us to improve our services to you.

  4. By completing the Online Feedback Form

  5. By mail, to

    Affin Bank Berhad

    Customer Care and Quality

    17th Floor, Menara Affin

    80, Jalan Raja Chulan

    50200 Kuala Lumpur

  6. Our Operating Hours are:

    8:45 am to 5:45 pm, Mondays to Thursdays

    8:45 am to 4:45 pm, Fridays

Complaint & Redress Guide

Non-disclosure of customer’s information or documents

We wish to advise that in accordance to the Section 134(2) Financial Services Act 2013 and Section 146(2) Islamic Financial Services Act 2013, we will not disclose our customer's information or documents to any third party or external organizations.

The only other instances where we will disclose the customer's information are:

  1. where it is required by law, Court Order or is otherwise legally permitted;

  2. where such disclosure is required under Order of Court, legislation or regulations to be divulged to any government agency, agencies or bodies established or approved by Bank Negara Malaysia;

  3. where requested or consented by the Customer in writing subject to further verification to ascertain authenticity.

Kindly refer to our Privacy Notice for further information.

An avenue to seek redress

There could be instances where you may not be fully satisfied with our decision. We respect that. You may readdress your views with Bank Negara Malaysia (BNM) or the Ombudsman for Financial Services (OFS). The OFS provides resolution of financial disputes. For more information on the services provided, you may visit BNM's website at www.bnm.gov.my or OFS's website at www.ofs.org.my.